FAQ
General Information
What does your Bolder supply offer?
What does your Bolder supply offer?
Bolder Supply is an ecommerce solution to get your landscape supplies for your next project! Our solutions provide accessibility to top quality landscape materials at your fingertips.
Do you sell to the public or only to trade professionals?
Do you sell to the public or only to trade professionals?
We sell our products to everyone! Bolder Supply is a tech enabled solution to make materials easier for everyone to access and order.
Can I visit your yard to view materials in person?
Can I visit your yard to view materials in person?
Bolder supply is entirely ecommerce based and has no physical location to view materials. We can offer samples and support resources as necessary to make your decisions easier.
Products & Materials
What types of landscaping materials do you supply?
What types of landscaping materials do you supply?
Bolder supply is continuously expanding its product offerings. Continue to monitor the platform for new releases and highlighted products regularly.
Do you offer eco-friendly or sustainable landscaping products?
Do you offer eco-friendly or sustainable landscaping products?
Yes, our line of plastic paving products are manufactured using recycled plastic materials that are durable and long lasting creating an alternative use for waste.
Do you supply bulk materials?
Do you supply bulk materials?
We specialize in bulk sales to allow contractors and DIYers to access more competitive pricing.
Are your products locally sourced?
Are your products locally sourced?
All of our products are Ontario sourced utilizing Ontario’s amazing network of quarries and suppliers.
Do you carry seasonal plants and materials?
Do you carry seasonal plants and materials?
No, we currently do not offer plants and related materials.
Ordering & Availability
How do I place an order?
How do I place an order?
Browse our selection of products, select your desired products in your cart, when you are ready to complete your order simply checkout.
Is everything on your website or catalog in stock?
Is everything on your website or catalog in stock?
Can I reserve or pre-order materials?
Can I reserve or pre-order materials?
Do you offer trade or volume discounts?
Do you offer trade or volume discounts?
Delivery Services
Do you offer delivery, and what are the delivery charges?
Do you offer delivery, and what are the delivery charges?
Yes, we offer delivery and offload services. Delivery charges vary depending on the order.
How soon can I expect delivery after placing an order?
How soon can I expect delivery after placing an order?
Delivery takes place between 48-72 hours after the order is placed.
Can you deliver to sites with limited access?
Can you deliver to sites with limited access?
Yes, our delivery service allows us to deliver in spots as small as 8.5’ in width.
Do you offer trade or volume discounts?
Do you offer trade or volume discounts?
Pick-Up & Yard Services
Can I collect my order from your yard?
Can I collect my order from your yard?
No, we do not offer in person pickup options.
Do you provide assistance with loading materials?
Do you provide assistance with loading materials?
Our delivery experience includes offloading materials and setting them in your desired location.
Can you deliver to sites with limited access?
Can you deliver to sites with limited access?
Yes, our delivery service allows us to deliver in spots as small as 8.5’ in width.
Do you offer trade or volume discounts?
Do you offer trade or volume discounts?
Returns & Exchanges
What is your return policy?
What is your return policy?
Products must be accepted at the time of delivery by the customer. Due to the size and weight of the products we cannot accept returns after the product is delivered unless of course there is a quality issue with the product received.
Can I return unused or leftover materials?
Can I return unused or leftover materials?
Yes, we will pick up unused or leftover materials.
Do you charge a restocking fee?
Do you charge a restocking fee?
Yes, returned materials are subject to a 20% restocking fee.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Contact our customer service representatives and we will happily resolve any quality issues.
Payment & Accounts
What payment methods do you accept?
What payment methods do you accept?
We accept electronic payments only. Upon checkout you will be prompted to enter your payment details.
Do you offer credit accounts for trade customers?
Do you offer credit accounts for trade customers?
No, we do not offer credit accounts at this time.
Are there any financing options available?
Are there any financing options available?
No, there are currently no financing options available.
What should I do if my order arrives damaged or incorrect?
What should I do if my order arrives damaged or incorrect?
Contact our customer service representatives and we will happily resolve any quality issues.
Product Support & Advice
Can you help me calculate how much material I need?
Can you help me calculate how much material I need?
Yes, our customer service representatives would be happy to provide
Do you offer landscaping design or planning services?
Do you offer landscaping design or planning services?
No, we do not offer any design or planning services.
Can you recommend local landscapers or contractors?
Can you recommend local landscapers or contractors?
Yes, we can make recommendations for local contractors based on your needs.
Do you provide installation guides or support?
Do you provide installation guides or support?
Yes, check out our YouTube channel for pro tips! We also have customer service representatives that can help answer general technical questions.
Custom Orders & Special Services
Can you source materials that are not listed on your website?
Can you source materials that are not listed on your website?
Yes, if you have specific needs that are not listed on the Bolder supply platform then please contact our customer services representatives so we can start sourcing your product.
Do you offer custom stone cutting or paver design?
Do you offer custom stone cutting or paver design?
Yes, we can offer custom stone cutting and paver designs based on your needs.
Seasonal & Weather-Related Questions
Do you operate year-round?
Do you operate year-round?
Yes, however we cannot source some materials at some points in the year. Products that are unavailable will be listed as such.
Are your delivery times affected by bad weather?
Are your delivery times affected by bad weather?
No, we will ensure that your delivery takes place within the window that we promise.
Contact & Support
How can I get in touch with customer service?
How can I get in touch with customer service?
Speak with a customer service representative by calling our customer service line at
Do you offer support outside of business hours?
Do you offer support outside of business hours?
No, our customer service line is available from 8am to 5pm from Monday to Friday (EST)
Can I get a quote before placing an order?
Can I get a quote before placing an order?
Yes, by adding products to your cart you will be able to see pricing information immediately.